Refund policy

Refund & Return Policy

 

Last updated: September 1, 2024

We want you to be happy with your purchase! If something’s wrong, we’ll do our best to fix it.

Order Changes & Cancellations
You can change or cancel your order within 6 hours of placing it. After that, we start processing and can’t guarantee any changes.

Need to change your address or cancel? Contact us as soon as possible through the Contact Us page.

Return Eligibility
You can return most items within 30 days of delivery if:

• The item is unused and in its original packaging
• You’ve contacted us first to get return approval
  Items damaged from misuse can’t be refunded.

Return Shipping & Fees

• Customers pay for return shipping (unless the item was damaged or incorrect)
• A 15% restocking fee will be taken from your refund
• Original shipping fees are not refunded

Refunds
After we receive and check your return:

• We’ll refund your original payment method
• Please allow 5–10 business days for us to process it
• The refund may take up to 10 business days to show in your account
• All refunds are in USD (your bank may charge a conversion fee)

Damaged or Wrong Items
If your item is damaged or wrong, let us know within 48 hours of delivery.
Use the Contact Us page and include:

• Your order number
• Clear photos of the issue
  If approved, we’ll send a free replacement.

Shipping & Delivery
We ship quickly, but we’re not responsible for courier delays or things out of our control.

Product Safety
Please follow all instructions. Stop using the product if it causes discomfort and contact us.

Fraud Prevention
We verify orders and may ask for more info. Suspicious orders may be canceled and refunded.

Need Help?
To return something, report an issue, or ask a question:
Use the Contact Us page and include your order number and issue details.